Senior/ Guest Service Executive (Village Cluster)

SOURCEO PTE. LTD.

Singapore, Singapore
Not specified
Handle guest complaints tactfully
Maintain professional appearance standards
Adhere to safety and fire procedures
SOURCEO PTE. LTD. is seeking a Senior/Guest Service Executive in Singapore to provide exceptional customer service and support to hotel guests. The ideal candidate should possess a diploma in hospitality or tourism, with prior experience in guest services, strong communication skills, and a professional demeanor

Job Summary

  • The role involves providing courteous services to guests while working closely with the Assistant Manager.
  • Employees must ensure all telephone calls are promptly handled within three rings and maintain accurate cashiering records.
  • Staff are expected to uphold high standards of personal grooming and follow emergency and fire procedures.

Matching Summary

Match Score: 85

SOURCEO PTE. LTD. is seeking a Senior/Guest Service Executive in Singapore to provide exceptional customer service and support to hotel guests. The ideal candidate should possess a diploma in hospitality or tourism, with prior experience in guest services, strong communication skills, and a professional demeanor.

Skills & Requirements

Must-have

  • Handle guest complaints tactfully
  • Maintain professional appearance standards
  • Adhere to safety and fire procedures
  • Process cashiering functions accurately
  • Respond to calls within three rings

Nice-to-have

  • Strong leadership qualities for team support
  • Ability to upsell room types effectively
  • Knowledge of local city attractions
  • Willingness to work rotating shifts

Key Requirements

  • Minimum Diploma in Hospitality or Tourism
  • Prior experience in Front Office preferred
  • Willingness to work weekends and public holidays

Work Rights

Not specified

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