Analyst Digital Process Automation

Spectra Energy Corp

Base: $55,800 – 75,000 usd; bonus/equity: not spec...
Not specified (likely office-based with potential travel)
2+ years operations management or customer care experience
Knowledge of customer information systems (cis)
Familiarity with uipath, automation anywhere, blue prism, or power automate
Enbridge is seeking an Analyst in Digital Process Automation to enhance customer care operations through AI and RPA solutions. The role requires collaboration with technical teams and customer care SMEs to implement and monitor automation initiatives, ensuring alignment with business goals and customer needs

Job Summary

  • You will help transform customer care operations using innovative AI and RPA solutions to simplify workflows and boost efficiency.
  • The role requires working alongside technical teams and business SMEs to document processes, troubleshoot issues, and support successful deployments.
  • Enbridge offers a flexible benefits program including paid parental leave up to 20 weeks, retirement savings plans, and a comprehensive wellness program.

Matching Summary

Match Score: 85

Enbridge is seeking an Analyst in Digital Process Automation to enhance customer care operations through AI and RPA solutions. The role requires collaboration with technical teams and customer care SMEs to implement and monitor automation initiatives, ensuring alignment with business goals and customer needs.

Salary

Base: $55,800 – 75,000 USD; Bonus/Equity: Not specified; Benefits: Flexible health/dental/disability, paid parental leave, retirement plan

Skills & Requirements

Must-have

  • 2+ years Operations Management or Customer Care experience
  • Knowledge of Customer Information Systems (CIS)
  • Familiarity with UiPath, Automation Anywhere, Blue Prism, or Power Automate

Nice-to-have

  • RPA tool certification or process improvement methodology
  • Oracle CC&B CIS platform knowledge
  • Regulatory requirements knowledge for energy sector

Key Requirements

  • Related university degree in Operations Management, Computer Science, Business Analytics, or Customer Care
  • 4+ years of field operations experience as an alternative to degree
  • Excellent analytical abilities and Microsoft Office Suite proficiency

Work Rights

Not specified

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