The Customer Relations Representative acts as the key link between FLS and strategic clients, driving operational improvements, customer loyalty, and excellence in after-sales service
Job Summary
The Customer Relations Representative acts as the key link between FLS and strategic clients, driving operational improvements, customer loyalty, and excellence in after-sales service.
The role involves managing service contracts, coordinating internal teams, conducting site visits, and leading medium-complexity projects to optimize supply chain and customer journey.
FLSmidth offers health insurance for employees and dependents, corporate benefits, ongoing professional development, and a diverse, inclusive, and collaborative work environment.
Matching Summary
The Customer Relations Representative acts as the key link between FLS and strategic clients, driving operational improvements, customer loyalty, and excellence in after-sales service.
Skills & Requirements
Must-have
Contract management and service agreements
ERP systems proficiency (SAP or Epicor)
Customer relationship management
Coordination of multidisciplinary teams
Frequent site visits and client interaction
Supply chain optimization
Advanced Microsoft Office skills
Nice-to-have
Analytical and data-oriented skills
Excellent communication and negotiation
Service-oriented attitude and problem solving
Adaptability under pressure
Focus on continuous improvement
Collaborative work environment
Intermediate to advanced English proficiency
Key Requirements
Bachelor's degree in Engineering or related field
Minimum 3 years experience in mining or technical services
Experience in demand forecasting and internal coordination