Bi-lingual Call Center Agent

SCR Medical Transportation

Chicago, IL, United States
Training: $17.00; post-training: $18.50 ph
On-site
Fluent in english and spanish
Excellent customer service
Answer calls within three rings
The Customer Service Representative will provide excellent customer service to inquiring parties, and direct inquiries to the appropriate internal resources as they are received

Job Summary

  • The Customer Service Representative will provide excellent customer service to inquiring parties, and direct inquiries to the appropriate internal resources as they are received.
  • Meeting all assigned quotas, metrics, and providing excellent customer service are the most important aspects of this position.
  • SCR has been succeeding as an industry leader in the field of ADA Paratransit services since 1986, providing transportation to mobility-challenged individuals.

Matching Summary

The Customer Service Representative will provide excellent customer service to inquiring parties, and direct inquiries to the appropriate internal resources as they are received.

Salary

Training: $17.00; Post-training: $18.50

Skills & Requirements

Must-have

  • Fluent in English and Spanish
  • Excellent customer service
  • Answer calls within three rings
  • Provide trip status updates
  • Handle Lost and Found calls

Nice-to-have

  • Empathy for ADA certified individuals
  • High quality customer service

Key Requirements

  • One (1) year work experience
  • High School Diploma

Work Rights

Not specified

Tailored Resume

Cover Letter