Ops Support Specialist

Citi Handlowy

Not specified
2-4 years relevant experience
Proficient in microsoft office
Knowledge of dispute process
Citi Handlowy is seeking an Ops Support Specialist, an entry-level role focused on providing operations support services such as account maintenance and customer service. The ideal candidate will have 2-4 years of relevant experience and proficiency in Microsoft Office, with an emphasis on problem-solving and communication skills

Job Summary

  • The Ops Support Specialist 5 provides day-to-day operations support including record maintenance, account opening, and serving as a liaison between operations staff and clients.
  • Responsibilities include resolving customer inquiries, supervising escalated issues, and ensuring compliance with strict laws and regulations governing telesales and financial entries.
  • The role requires working occasional weekends to support Pega releases and Continuity of Business (CoB) testing while maintaining high standards of risk assessment and ethical judgment.

Matching Summary

Match Score: 75

Citi Handlowy is seeking an Ops Support Specialist, an entry-level role focused on providing operations support services such as account maintenance and customer service. The ideal candidate will have 2-4 years of relevant experience and proficiency in Microsoft Office, with an emphasis on problem-solving and communication skills.

Skills & Requirements

Must-have

  • 2-4 years relevant experience
  • Proficient in Microsoft Office
  • Knowledge of Dispute process
  • Working knowledge of Pega functionality
  • Continuity of Business testing

Nice-to-have

  • Lean and process improvement projects
  • Value added products identification
  • Analytical skills and mathematical knowledge
  • Ability to work unsupervised
  • Clear written and verbal communication

Key Requirements

  • High School diploma or equivalent
  • 2-4 years of relevant experience
  • Comprehensive knowledge of Dispute process
  • Ability to work occasional weekends

Work Rights

Not specified

Tailored Resume

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