Product Success Specialist, Ai Virtual Agents

ServiceTitan

Base: $65,300 - $97,900 cad; bonus/equity: eligibl...
Not specified in the job description.
2-4 years customer success experience
Saas product environment background
Technical configuration and troubleshooting skills
ServiceTitan is seeking a Product Success Specialist for their AI Virtual Agents product, focusing on customer onboarding, activation, and ongoing success. The role emphasizes a proactive approach to customer relationships, ensuring clients derive measurable value from the product

Job Summary

  • This role owns the full post-sale journey including activation, configuration, adoption, and optimization to ensure measurable ROI for customers.
  • The position requires deep engagement with AI Virtual Agents, translating complex technical concepts into concrete value for trade industry clients.
  • ServiceTitan offers a comprehensive benefits package including flexible time off, holistic health coverage, and up to $20k in adoption reimbursement.

Matching Summary

Match Score: 85

ServiceTitan is seeking a Product Success Specialist for their AI Virtual Agents product, focusing on customer onboarding, activation, and ongoing success. The role emphasizes a proactive approach to customer relationships, ensuring clients derive measurable value from the product.

Salary

Base: $65,300 - $97,900 CAD; Bonus/Equity: Eligible for bonus and equity; Benefits: Comprehensive medical, dental, vision, RSP match, parental leave

Skills & Requirements

Must-have

  • 2-4 years customer success experience
  • SaaS product environment background
  • Technical configuration and troubleshooting skills
  • Data-driven adoption metrics analysis
  • Strong communication with non-technical stakeholders

Nice-to-have

  • Home services industry experience
  • Salesforce CRM proficiency
  • BA/BS degree preferred
  • Self-starter in ambiguous environments
  • Experience with Voice Agent technology

Key Requirements

  • 2-4 years of relevant experience
  • BA/BS degree preferred
  • Proficiency in Salesforce or similar CRM tools

Work Rights

Not specified

Tailored Resume

Cover Letter