Production Support Engineer

Beyondfinance

Chicago, IL, United States
Base: $90,000 - $110,000 usd; bonus/equity: eligib...
On-site
5+ years production/sre experience
Aws ecs lambda cloudwatch expertise
Incident command and post-mortem leadership
The role serves as the primary incident commander for high-severity outages while acting as a bridge between code and customer

Job Summary

  • The role serves as the primary incident commander for high-severity outages while acting as a bridge between code and customer.
  • Candidates will lead blameless post-mortem sessions to drive systemic improvements and evolve the observability strategy from reactive to predictive.
  • Beyond Finance offers competitive benefits including health coverage, generous PTO, parental leave, and 401(k) matching.

Matching Summary

The role serves as the primary incident commander for high-severity outages while acting as a bridge between code and customer.

Salary

Base: $90,000 - $110,000 USD; Bonus/Equity: Eligible for annual bonus; Benefits: Health, dental, vision, 401(k) match

Skills & Requirements

Must-have

  • 5+ years Production/SRE experience
  • AWS ECS Lambda CloudWatch expertise
  • Incident command and post-mortem leadership
  • Ruby or JavaScript debugging skills
  • Observability and APM tool proficiency

Nice-to-have

  • Bias for action in high-pressure situations
  • Ability to translate technical failures to business value
  • Proactive mindset for continuous improvement
  • Experience managing feature flags and GitHub workflows

Key Requirements

  • 5+ years in high-stakes Production or SRE roles
  • Deep expertise in AWS services (ECS, Lambda, CloudWatch)
  • Strong SQL knowledge
  • In-person work requirement in Chicago office

Work Rights

Not specified

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