Customer Success Manager, Senior Associate (informatica)

Salesforce

Tokyo, Japan
On-site
Informatica product knowledge
Data integration and quality
Strategic customer relationships
Salesforce is seeking a Senior Associate Customer Success Manager in Tokyo, Japan, to act as a trusted advisor for enterprise clients using Informatica solutions. The role requires strong expertise in data management, customer relationship skills, and proficiency in both Japanese and English

Job Summary

  • Serve as a trusted advisor and primary post-sale partner for customers leveraging Informatica-powered data management and integration solutions.
  • Build and sustain strategic relationships with key customer stakeholders, design and execute customized Customer Success Plans, and lead success reviews.
  • Proactively identify adoption risks, collaborate cross-functionally to resolve them, and act as the voice of the customer to influence the Informatica roadmap.

Matching Summary

Match Score: 85

Salesforce is seeking a Senior Associate Customer Success Manager in Tokyo, Japan, to act as a trusted advisor for enterprise clients using Informatica solutions. The role requires strong expertise in data management, customer relationship skills, and proficiency in both Japanese and English.

Skills & Requirements

Must-have

  • Informatica product knowledge
  • Data integration and quality
  • Strategic customer relationships
  • Japanese business landscape
  • Executive Business Reviews (EBRs)

Nice-to-have

  • Voice of the customer feedback
  • Cross-functional collaboration
  • Regional initiative support

Key Requirements

  • 5–7 years of experience in Customer Success or related post-sale role
  • Hands-on Informatica product knowledge preferred
  • Solid understanding of data integration and governance
  • Proven ability to manage executive-level relationships
  • Business-level proficiency in Japanese and English

Work Rights

Not specified

Tailored Resume

Cover Letter