Senior Manager-service Excellence

AIA

10 years service management experience
5 years leadership in shared services
Commercial model development expertise
The Senior Manager – Service Excellence drives business growth and strengthens service management capabilities across the organization

Job Summary

  • The Senior Manager – Service Excellence drives business growth and strengthens service management capabilities across the organization.
  • This role combines strategic business development with leadership to identify new opportunities and enhance partnership with Local Business Units.
  • Candidates must demonstrate success in building commercial models, driving service transformation, and managing complex client relationships.

Matching Summary

The Senior Manager – Service Excellence drives business growth and strengthens service management capabilities across the organization.

Skills & Requirements

Must-have

  • 10 years service management experience
  • 5 years leadership in shared services
  • Commercial model development expertise
  • Lean Six Sigma continuous improvement
  • ServiceNow or equivalent tool proficiency

Nice-to-have

  • Strategic stakeholder influencing skills
  • Customer-centric mindset championing
  • Data analytics for decision making
  • Innovation culture promotion
  • High resilience in evolving environments

Key Requirements

  • Bachelor's Degree in Business Administration or related field
  • Minimum 10 years relevant experience in service management
  • Minimum 5 years in a leadership role within shared services
  • Experience in insurance or financial services preferred

Work Rights

Not specified

Tailored Resume

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