Principal Associate, Operations

Capital One Canada

Toronto, Ontario, Canada
Not specified; benefits: full coverage for spouses...
3d onsite
3+ years cross-functional operational experience
1+ year workforce management forecasting budgeting
Strong quantitative analytical problem-solving skills
This role involves executing operational requirements while managing Servicing OpEx through data-driven budgetary and workforce planning

Job Summary

  • This role involves executing operational requirements while managing Servicing OpEx through data-driven budgetary and workforce planning.
  • The successful candidate will own end-to-end operations for Fraud queues, ensuring smooth customer experiences and regulatory compliance.
  • Capital One offers a hybrid work environment with full coverage for spouses and dependents, plus up to $5000 in annual tuition subsidies.

Matching Summary

This role involves executing operational requirements while managing Servicing OpEx through data-driven budgetary and workforce planning.

Salary

Not specified; Benefits: Full coverage for spouses/partners/dependents; Up to $3000 mental health coverage; Up to $5000 tuition subsidies

Skills & Requirements

Must-have

  • 3+ years cross-functional operational experience
  • 1+ year Workforce Management forecasting budgeting
  • Strong quantitative analytical problem-solving skills
  • Experience leading diverse stakeholders and outsourced partners
  • Ability to work independently with high autonomy

Nice-to-have

  • Customer Service Operations background preferred
  • Experience scaling BPO operations across multiple sites
  • Lean Six Sigma continuous improvement methodology
  • Agile work environment experience
  • Excellent storytelling and communication skills

Key Requirements

  • 3+ years operational expertise in cross-functional environments
  • 1+ years Workforce Management (WFM) experience
  • Proven ability to adapt to changing priorities
  • Extensive experience leading high-performing teams
  • International travel capability required 1-2 times per year

Work Rights

Not specified

Tailored Resume

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