Manager Patient Access (remote) - Neurology

fostonlab.wustl.edu

Base: $68,100.00 - $105,500.00 annually; bonus/equ...
Fully remote
Contact center management
Patient scheduling and registration
Provider schedule optimization
The position of Manager Patient Access at Washington University in St. Louis involves overseeing the contact center operations for neurology, focusing on patient scheduling, registration, and improving patient access experiences. Ideal candidates should possess management experience, preferably in a medical setting, and be adept in strategic planning and customer service

Job Summary

  • This position manages the contact center and critical functions such as patient registration, scheduling, triage of medical calls, and provider schedule management to improve patient access experience.
  • The role involves strategic and operational management including developing performance improvement processes and collaborating with department leaders to optimize services.
  • Employees benefit from competitive health insurance, retirement plans, wellness programs, family leave, tuition coverage, and a supportive equal employment opportunity environment.

Matching Summary

Match Score: 85

The position of Manager Patient Access at Washington University in St. Louis involves overseeing the contact center operations for neurology, focusing on patient scheduling, registration, and improving patient access experiences. Ideal candidates should possess management experience, preferably in a medical setting, and be adept in strategic planning and customer service.

Salary

Base: $68,100.00 - $105,500.00 annually; Bonus/Equity: Not specified; Benefits: Competitive health insurance, retirement plan, wellness programs, family leave, tuition coverage

Skills & Requirements

Must-have

  • Contact center management
  • Patient scheduling and registration
  • Provider schedule optimization
  • Triage of urgent medical calls
  • Performance and quality improvement
  • Staff training and resource management

Nice-to-have

  • Medical assistant or nursing experience
  • Strong understanding of contracted insurance plans
  • Communication and interpersonal skills
  • Customer service expertise
  • Problem solving and negotiation
  • Experience with Epic applications

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 5 years management experience
  • Preferred master’s degree
  • Preferred medical assistant or nursing background
  • No specific certification required

Work Rights

Not specified

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