Member & Provider Escalations Team Lead

Oscar Health

Texas, United States
Base: $55,890 - $73,355 py; bonus/equity: annual p...
On-site (must reside in texas)
2+ years direct people management experience
1+ years healthcare or insurance experience
Experience using data and metrics for improvements
Oscar Health is seeking a Member & Provider Escalations Team Lead in Texas to enhance team performance and improve operational workflows while supporting members' health insurance needs. The ideal candidate will have experience in customer service, healthcare, and people management

Job Summary

  • This role involves driving goals and KPIs for a team of support staff while providing coaching and leadership to meet business objectives.
  • The position requires managing team outcomes, conducting root-cause analysis, and identifying gaps in operational workflows to enhance efficiencies.
  • Employees are eligible for benefits including medical, dental, vision, paid holidays, sick time, parental leave, and participation in an unlimited vacation program.

Matching Summary

Match Score: 85

Oscar Health is seeking a Member & Provider Escalations Team Lead in Texas to enhance team performance and improve operational workflows while supporting members' health insurance needs. The ideal candidate will have experience in customer service, healthcare, and people management.

Salary

Base: $55,890 - $73,355 per year; Bonus/Equity: Annual performance bonuses available; Benefits: Medical, dental, vision, 401(k), paid holidays, sick time, parental leave

Skills & Requirements

Must-have

  • 2+ years direct people management experience
  • 1+ years healthcare or insurance experience
  • Experience using data and metrics for improvements

Nice-to-have

  • Bachelor's degree preferred
  • Lean Six Sigma certification
  • Claims processing experience
  • Advanced Google Suite capabilities
  • Experience solving complex inquiries

Key Requirements

  • 2+ years customer service or escalations experience
  • 1+ years healthcare and/or insurance experience
  • 2+ years direct people management experience
  • Must reside in Texas

Work Rights

Must reside in Texas

Tailored Resume

Cover Letter