Sr. Area Service Leader

GE HealthCare

Northeast Ohio, US
Fully remote
Lead and coach technical teams
Drive operational and commercial objectives
Manage customer relationships
The Sr. Area Service Leader role is responsible to implement the service strategy for the specific site/or specific local geographic area for the largest, most complex customers across the market

Job Summary

  • The Sr. Area Service Leader role is responsible to implement the service strategy for the specific site/or specific local geographic area for the largest, most complex customers across the market.
  • This role will drive the achievement of all operational and commercial business objectives through leading and coaching a mix of technical teams that may consist of Biomedical Technicians, Field Engineers, Program Coordinators, and/or Area Service Leaders.
  • This role is key in developing strong relationships both internally and externally to improve outcomes for customers as well as market and order visibility, market share, and profitability.

Matching Summary

The Sr. Area Service Leader role is responsible to implement the service strategy for the specific site/or specific local geographic area for the largest, most complex customers across the market.

Skills & Requirements

Must-have

  • Lead and coach technical teams
  • Drive operational and commercial objectives
  • Manage customer relationships
  • Own install base and contract renewals
  • Ensure service delivery meets SLA targets

Nice-to-have

  • Influence customer success
  • Understand complex customer infrastructure
  • Share point of view on industry trends

Key Requirements

  • Bachelor's degree and 5 years relevant experience or High School/GED and 8 years relevant experience
  • 3 Years previous People Leader experience
  • Proven experience leading a team
  • Managing customer relationships experience
  • Strong business and financial acumen

Work Rights

Legally authorized to work in the United States

Tailored Resume

Cover Letter