Customer Service Officer, Distribution Contact Centre

Manulife Financial Inc

Hybrid
3+ years customer service experience preferred
Hkdse/hkcee or diploma qualification required
Excellent telephone manner and interpersonal skills
The role involves handling enquiries and resolving requests for individual financial products administration arising from agents

Job Summary

  • The role involves handling enquiries and resolving requests for individual financial products administration arising from agents.
  • Candidates must provide support to management by recommending productivity and service improvements while adhering to quality standards.
  • The position requires excellent bilingual communication skills in both English and Chinese to serve customers professionally.

Matching Summary

Match Score: 80

The role involves handling enquiries and resolving requests for individual financial products administration arising from agents.

Skills & Requirements

Must-have

  • 3+ years customer service experience preferred
  • HKDSE/HKCEE or diploma qualification required
  • Excellent telephone manner and interpersonal skills
  • Fast typing speed over 45 wpm
  • Proficiency in Word and Excel
  • Bilingual English and Chinese communication

Nice-to-have

  • IIQE 1, 3, 5 certification preferred
  • Previous call centre environment experience
  • Knowledge of life and medical insurance products
  • Experience with wealth management products
  • Self-motivated and able to work independently
  • Ability to recommend productivity improvements

Key Requirements

  • HKDSE/HKCEE/Diploma qualification
  • IIQE 1, 3, 5 certification (preferred)
  • Minimum 3 years customer service experience (preferred)
  • Typing speed exceeding 45 words per minute

Work Rights

Not specified

Tailored Resume

Cover Letter