Customer Service Executive I S1 P3 I Corporate & Commercial Banking I Glasgow

Santander

Glasgow, United Kingdom
Base: £25,639; benefits: £500 annual cash allowanc...
Hybrid
Servicing inbound calls and emails
Processing domestic and international payments
Identifying fraudsters and escalating concerns
Santander is evolving into a technology-driven organisation with people at the heart of this journey, driving a customer-centric transformation

Job Summary

  • Santander is evolving into a technology-driven organisation with people at the heart of this journey, driving a customer-centric transformation.
  • As a Customer Service Executive, you will support Corporate Clients and Relationship Teams with everyday banking needs via Telephone, Email & Live Chat channels.
  • Benefits include a starting salary of £25,639, 25 days' holiday, pension contributions, and access to wellbeing partners.

Matching Summary

Santander is evolving into a technology-driven organisation with people at the heart of this journey, driving a customer-centric transformation.

Salary

Base: £25,639; Benefits: £500 annual cash allowance, 25 days' holiday plus bank holidays, pension, voluntary healthcare, protection benefits, share plans, staff product discounts, wellbeing partners, enhanced family leave; Bonus/Equity: Not specified

Skills & Requirements

Must-have

  • Servicing inbound calls and emails
  • Processing domestic and international payments
  • Identifying fraudsters and escalating concerns
  • Resolving client queries at first contact
  • Achieving Key Performance Indicators

Nice-to-have

  • Customer-centric transformation
  • Bold thinking and innovation
  • Proactive and responsible approach to risk
  • Freedom to explore new ideas
  • Value unique perspectives

Key Requirements

  • Excellent communication skills
  • Customer-focussed mindset
  • Understand procedural and policy guidelines
  • Good computer literacy
  • Right to work in the UK

Work Rights

Right to work in the UK

Tailored Resume

Cover Letter