Customer Success Manager - Platinum - Louisville, Ky

UPS

Louisville, KY, US
Manage large customer relationships
Drive value realization for strategic customers
Proactive risk mitigation and churn prevention
The Platinum Customer Success Manager (CSM) will oversee and nurture relationships with large customers, acting as a trusted advisor to drive value realization and long-term success

Job Summary

  • The Platinum Customer Success Manager (CSM) will oversee and nurture relationships with large customers, acting as a trusted advisor to drive value realization and long-term success.
  • Key responsibilities include issue management, value creation through strategic engagement, and analytics/reporting to support retention efforts and provide strategic guidance.
  • This role is pivotal in driving customer loyalty and maximizing revenue from existing customers by proactively addressing challenges and identifying upsell opportunities.

Matching Summary

The Platinum Customer Success Manager (CSM) will oversee and nurture relationships with large customers, acting as a trusted advisor to drive value realization and long-term success.

Skills & Requirements

Must-have

  • Manage large customer relationships
  • Drive value realization for strategic customers
  • Proactive risk mitigation and churn prevention
  • Develop and execute success plans
  • Upsell and cross-sell opportunities
  • Deliver exceptional customer service

Nice-to-have

  • Innovative possibilities and rewarding culture
  • Work with talented teams
  • Lead yourself or teams
  • Cultivate skills and take to next level

Key Requirements

  • Bachelor’s degree in business, marketing, or related field preferred
  • Strong relationship management skills
  • Exceptional communication and negotiation skills
  • Extensive customer relationship management experience
  • Proven track record managing high-value accounts
  • Must be a U.S. Citizen or National, permanent resident, or authorized to work in the U.S.

Work Rights

Must be a U.S. Citizen or National, permanent resident, or authorized to work in the U.S.

Tailored Resume

Cover Letter