**
Rayton Solutions Pte. Ltd. is seeking an IT Service Desk Manager to oversee the delivery of IT services at Changi Airport, ensuring compliance with service standards and effective team management. The role emphasizes leadership, customer-centric culture, and adherence to ITIL practices, requiring a strong background in IT service management.
**
Job Summary
The role involves overseeing the delivery of IT services to ensure they meet established SLAs and service quality standards.
Candidates will lead a team of Service Desk engineers, managing manpower resourcing, hiring, training, and performance evaluations.
The position requires ensuring the team effectively uses tools like ServiceNow while adhering to ITIL processes and frameworks.
Matching Summary
Match Score: 75
**
Rayton Solutions Pte. Ltd. is seeking an IT Service Desk Manager to oversee the delivery of IT services at Changi Airport, ensuring compliance with service standards and effective team management. The role emphasizes leadership, customer-centric culture, and adherence to ITIL practices, requiring a strong background in IT service management.
**
Skills & Requirements
Must-have
Oversee IT service delivery and SLAs
Manage Service Desk team operations
Handle escalations and major incidents
Ensure ITIL process adherence
Utilize ServiceNow for ticket management
Nice-to-have
Foster customer-centric culture
Implement service improvement plans
Strategic thinking and problem-solving
Stay relevant with industry trends
Key Requirements
Degree in Computer Science or related field
ITIL 4 Foundation Certification required
At least 3 years experience in IT Service Desk management
Proficiency in ESM tools such as ServiceNow
Strong leadership and stakeholder management skills