Customer Service Team Lead

Abbott Rapid Dx North America, LLC

Taguig City, Philippines
Not specified; not specified; not specified
Not specified
Proficient in ms word excel outlook
Excellent interpersonal and communication skills
Detail-oriented critical thinking abilities
Abbott Rapid Dx North America is seeking a Customer Service Team Lead in Taguig City, Philippines, to oversee customer service operations, improve processes, and support a team dedicated to delivering exceptional customer experiences. The ideal candidate will have a background in customer service, preferably in healthcare, along with supervisory experience and strong communication skills

Job Summary

  • The Customer Service Team Lead acts as a member of the leadership team supporting the Supervisor through coaching, problem solving, and process improvement.
  • This position is responsible for ensuring ongoing compliance with procedures, implementing continuous improvement, and assessing employee productivity and quality.
  • The role serves as the primary point of contact for escalations and creates job-related SOPs to support team representatives.

Matching Summary

Match Score: 75

Abbott Rapid Dx North America is seeking a Customer Service Team Lead in Taguig City, Philippines, to oversee customer service operations, improve processes, and support a team dedicated to delivering exceptional customer experiences. The ideal candidate will have a background in customer service, preferably in healthcare, along with supervisory experience and strong communication skills.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • proficient in MS Word Excel Outlook
  • excellent interpersonal and communication skills
  • detail-oriented critical thinking abilities

Nice-to-have

  • experience in healthcare industry customer service
  • SAP or ERP system experience
  • ESKER system experience

Key Requirements

  • Bachelor's degree required
  • 2-3 years supervisory experience preferred
  • Customer service background preferably in healthcare

Work Rights

Not specified

Tailored Resume

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