Senior Customer Support Officer – Credit Control Reporting
QBE North America
Not specified
2+ years relevant experience
Bachelor's degree or equivalent
Excellent knowledge of microsoft excel
QBE North America is seeking a Senior Customer Support Officer for Credit Control Reporting to manage customer portfolios, ensure timely cash allocation, and maintain relationships with both internal and external stakeholders. The ideal candidate should possess strong analytical and communication skills, with a focus on customer service and a background in credit control or related fields
Job Summary
The role involves servicing a portfolio of customers by maintaining ledgers, chasing debt, and ensuring accurate cash allocation.
Candidates must take ownership of the ledger, explore all avenues to collect outstanding debt, and ensure compliance with company policies.
The position requires building strong relationships with internal and external stakeholders while responding to inquiries with excellent customer service.
Matching Summary
Match Score: 75
QBE North America is seeking a Senior Customer Support Officer for Credit Control Reporting to manage customer portfolios, ensure timely cash allocation, and maintain relationships with both internal and external stakeholders. The ideal candidate should possess strong analytical and communication skills, with a focus on customer service and a background in credit control or related fields.
Skills & Requirements
Must-have
2+ years relevant experience
Bachelor's Degree or equivalent
Excellent knowledge of Microsoft Excel
Strong credit control and debt recovery skills
Ability to work under pressure and meet deadlines
Nice-to-have
Knowledge of Xchanging portal
Experience with QBE underwriting systems
Proven ability to optimize procedures
Strong analytical and problem-solving skills
Excellent communication and customer service skills
Key Requirements
Bachelor's Degree or equivalent combination of education and work experience
2+ years of relevant office/administrative experience
2+ years of insurance processing experience
US work authorization required (US Only disclaimer)