Boutique Operations Manager

Chanel

Hong Kong S, Hong Kong
Upholding brand image through sops
Operations optimization and improvements
Leadership and management of boutique operations
As the Fashion Business scales in size and sophistication, the Boutique Operations Manager will play an important leadership role within the boutique to ensure that operations and processes are compliant and effective to support an industry-leading client and employee experience

Job Summary

  • As the Fashion Business scales in size and sophistication, the Boutique Operations Manager will play an important leadership role within the boutique to ensure that operations and processes are compliant and effective to support an industry-leading client and employee experience.
  • Leads Stock Team, CASS, Boutique Assistants, Alteration (where applicable) and Cashiers to ensure all operational procedures regarding sales, discounts, transfers, stock adjustments, after-sales service and all other policies are followed.
  • Motivates and inspires the Boutique Support Team in setting the highest standard for client and employee experience and supports team members to achieve 'them at their best' through regular development and performance conversations.

Matching Summary

As the Fashion Business scales in size and sophistication, the Boutique Operations Manager will play an important leadership role within the boutique to ensure that operations and processes are compliant and effective to support an industry-leading client and employee experience.

Skills & Requirements

Must-have

  • Upholding Brand Image through SOPs
  • Operations Optimization and Improvements
  • Leadership and Management of Boutique Operations
  • Ensuring compliance to internal standards
  • Client and employee experience focus

Nice-to-have

  • Building culture of operations excellence
  • Motivating and inspiring teams
  • Omnichannel processes and sustainability focus

Key Requirements

  • At least 5 years of retail operation experience
  • 3 years in team management
  • Previous working experience in fashion or luxury industry is a plus

Work Rights

Not specified

Tailored Resume

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