The Operational Excellence Manager is responsible for embedding a culture of continuous improvement across HSL operations and governance processes
Job Summary
The Operational Excellence Manager is responsible for embedding a culture of continuous improvement across HSL operations and governance processes.
This role will design and deliver a structured improvement programme that strengthens control frameworks, enhances management reporting, and supports compliance in line with Lloyd’s, PRA, and FCA expectations.
This is a collaborative role that will work across the London Market business unit and other areas of Hiscox Group.
Matching Summary
The Operational Excellence Manager is responsible for embedding a culture of continuous improvement across HSL operations and governance processes.
Skills & Requirements
Must-have
Operational risk in insurance
Implement control frameworks
Lloyd's insurance market experience
PRA, FCA, Lloyd's regulations knowledge
General insurance company operations
Design MI frameworks
Stakeholder management and change leadership
Nice-to-have
Challenging convention
Looking for a better way
Smart, reliable human beings
Doing the right thing
Thinking creatively
Slightly contrary business
Ambitious and going places
Key Requirements
Experience in operational risk within an insurance company
Strong operations administration in regulated financial services
Experience in the Lloyd’s insurance market
Knowledge of PRA, FCA and Lloyd’s regulations
Experience of general insurance company operations
Ability to design MI frameworks and interpret operational data
Excellent stakeholder management and change leadership skills