Assoc. Professional, Workforce Management (systems Analyst And Real Time Coordinator)

CoreLogic Next Gear

Base: $47,200 - $63,440 usd; bonus/equity: not spe...
Not specified in the job description.
2+ years technical wfm experience
Calabrio workforce management software proficiency
Real-time queue monitoring and agent adherence
Cotality is seeking an Associate Professional for their Workforce Management team, responsible for overseeing system administration and real-time coordination of contact center operations. The ideal candidate will have experience in workforce management systems and be able to analyze data to enhance operational efficiency while working in a collaborative environment

Job Summary

  • The role serves as the primary Subject Matter Expert for Workforce Management platforms, bridging technical system administration with live operational execution.
  • Candidates will monitor inbound voice, email, and chat queues to ensure optimal coverage while troubleshooting application issues and driving process automation.
  • Cotality offers a comprehensive benefits package including up to 16 weeks of fully paid parental leave, a 401(k) match, and a $400 annual well-being stipend.

Matching Summary

Match Score: 85

Cotality is seeking an Associate Professional for their Workforce Management team, responsible for overseeing system administration and real-time coordination of contact center operations. The ideal candidate will have experience in workforce management systems and be able to analyze data to enhance operational efficiency while working in a collaborative environment.

Salary

Base: $47,200 - $63,440 USD; Bonus/Equity: Not specified; Benefits: Generous PTO, 11 paid holidays, 401(k) match, tuition assistance

Skills & Requirements

Must-have

  • 2+ years technical WFM experience
  • Calabrio workforce management software proficiency
  • Real-time queue monitoring and agent adherence

Nice-to-have

  • Cisco telephony experience
  • Tableau data visualization skills
  • Process automation and workflow improvement

Key Requirements

  • HS diploma or equivalent (bachelor's preferred)
  • Minimum 2 years in technical WFM or contact center support
  • Proven proficiency with Calabrio or comparable WFM software

Work Rights

Not specified

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