Concierge Agent

HSH Management Services Ltd

Tsim Sha Tsui, Hong Kong
On-site
Handle guest inquiries city, restaurants, events
Assist with transportation and flight arrangements
Manage incoming couriers and mails
Handles any guest enquiries regarding the city, restaurants, events, and attractions

Job Summary

  • Handles any guest enquiries regarding the city, restaurants, events, and attractions.
  • Assists guests on transportation and flight arrangements.
  • Ensures the highest degree of guest satisfaction which is well reflected in Forbes, LQA and The Peninsula Standard.

Matching Summary

Handles any guest enquiries regarding the city, restaurants, events, and attractions.

Skills & Requirements

Must-have

  • Handle guest inquiries city, restaurants, events
  • Assist with transportation and flight arrangements
  • Manage incoming couriers and mails
  • Ensure high guest satisfaction

Nice-to-have

  • Enthusiasm and passion for service
  • Positive service attitude
  • Outstanding interpersonal skills
  • Passion for luxury

Key Requirements

  • Minimum of two years' experience in hospitality
  • Hands-on experience with MS Office and PMS systems
  • Excellent spoken and written English and Chinese
  • Excellent customer interaction skills

Work Rights

Not specified

Tailored Resume

Cover Letter