Associate, Payroll Client Services - Sat- Wed - Amer

Impulse Dynamics

Americas
Base: $19,650 - $44,200 usd; bonus/equity: not spe...
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Payroll customer service experience
Manage payroll inquiries
Customer satisfaction
** Impulse Dynamics is seeking an Associate for their Payroll Client Services team, responsible for providing exceptional support in payroll inquiries from Saturday to Wednesday. The ideal candidate should possess experience in payroll customer service and strong communication skills while being dedicated to exceeding customer expectations. **

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).

Matching Summary

Match Score: 75

** Impulse Dynamics is seeking an Associate for their Payroll Client Services team, responsible for providing exceptional support in payroll inquiries from Saturday to Wednesday. The ideal candidate should possess experience in payroll customer service and strong communication skills while being dedicated to exceeding customer expectations. **

Salary

Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • payroll customer service experience
  • manage payroll inquiries
  • customer satisfaction
  • written and verbal communication skills
  • collaboration tools experience
  • team-oriented environment

Nice-to-have

  • ambitious problems
  • future focused work culture
  • innovation and teamwork

Key Requirements

  • experience in a payroll customer service role
  • robust understanding of regulatory requirements
  • advanced knowledge in specific jurisdictions
  • experience in customer support platforms like Zendesk
  • experience with collaboration tools such as Slack and Notion

Work Rights

Not specified

Tailored Resume

Cover Letter