Service Desk Team Leader

Unity of Roseburg

Fully remote
Tier 1 and tier 2 support experience
Troubleshooting hardware and software issues
Network connectivity and remote access resolution
Unity of Roseburg is seeking a Service Desk Team Leader to provide Tier 1 and Tier 2 technical support, troubleshoot complex issues, and assist support agents. The ideal candidate should have a high school diploma or GED, relevant technical experience, and strong problem-solving skills

Job Summary

  • This role provides Tier 1 and Tier 2 support while troubleshooting complex hardware, software, and network issues.
  • The successful candidate will identify root causes of problems and communicate resolutions to both technical and non-technical users.
  • You will support L1 and L2 agents in resolving client incidents, requests, and queries on a daily basis.

Matching Summary

Match Score: 85

Unity of Roseburg is seeking a Service Desk Team Leader to provide Tier 1 and Tier 2 technical support, troubleshoot complex issues, and assist support agents. The ideal candidate should have a high school diploma or GED, relevant technical experience, and strong problem-solving skills.

Skills & Requirements

Must-have

  • Tier 1 and Tier 2 support experience
  • Troubleshooting hardware and software issues
  • Network connectivity and remote access resolution

Nice-to-have

  • Strong analytical problem-solving skills
  • Effective communication with technical users
  • Experience with Unisys applications

Key Requirements

  • High School Diploma or GED required
  • 2-4 years of experience in area of responsibility
  • Technical certification or Associate Degree may be required

Work Rights

Not specified

Tailored Resume

Cover Letter