Customer Service Agent

Regional Municipality of Wood Buffalo

Fort McMurray, Alberta, Canada
Base: $43.77 ph; bonus/equity: bi-weekly cola $480...
On-site
Customer service in fast-paced environment
Cash handling and payment processing
Operating municipal communication platforms
The Customer Service Agent supports a variety of administrative and front-facing customer service functions within the Municipality to help create safe, connected, and thriving communities

Job Summary

  • The Customer Service Agent supports a variety of administrative and front-facing customer service functions within the Municipality to help create safe, connected, and thriving communities.
  • Responsibilities include processing payments, providing information, managing municipal permits and licences, and dispatching for bylaw enforcement.
  • The role requires working collaboratively with a team and adapting to a dynamic work environment while supporting community services and special projects.

Matching Summary

The Customer Service Agent supports a variety of administrative and front-facing customer service functions within the Municipality to help create safe, connected, and thriving communities.

Salary

Base: $43.77 per hour; Bonus/Equity: Bi-Weekly COLA $480 prorated; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer service in fast-paced environment
  • Cash handling and payment processing
  • Operating municipal communication platforms
  • Data entry and record management
  • Dispatching and radio communication
  • Knowledge of Vehicle for Hire bylaws
  • Microsoft Office proficiency

Nice-to-have

  • Ability to handle conflict tactfully
  • Strong multitasking and organizational skills
  • Experience with social media customer support
  • Adaptability to changing technology and procedures
  • Team collaboration and peer mentoring

Key Requirements

  • Certificate in Office or Business Administration or equivalent
  • Three years related customer service experience
  • One year accounting or cash handling experience
  • Submission of Criminal Record Check
  • Ability to acquire RCMP enhanced reliability clearance
  • Ability to work rotating shifts including nights and weekends
  • Valid Class Five Operator’s Licence (asset)

Work Rights

Ability to acquire and maintain RCMP enhanced reliability clearance

Tailored Resume

Cover Letter