Support Specialist

GN Group

Germany
Fully remote
Tier 1 technical support experience
Fluent in english german and swedish
High-contact support center background
The Support Specialist position at GN Group offers an entry-level opportunity to deliver customer-focused technical support for Jabra products, primarily in English, German, and Swedish. The role is remote-friendly and emphasizes continuous improvement, teamwork, and customer empowerment

Job Summary

  • This entry-level role focuses on delivering customer-focused technical support for products via phone, email, and chat.
  • The position requires fluency in English, German, and Swedish to serve a diverse international customer base effectively.
  • Candidates will work in an upbeat culture that values teamwork, independence, and a positive problem-solving attitude.

Matching Summary

Match Score: 85

The Support Specialist position at GN Group offers an entry-level opportunity to deliver customer-focused technical support for Jabra products, primarily in English, German, and Swedish. The role is remote-friendly and emphasizes continuous improvement, teamwork, and customer empowerment.

Skills & Requirements

Must-have

  • Tier 1 technical support experience
  • Fluent in English German and Swedish
  • High-contact support center background
  • Conflict resolution and relationship management
  • Ticketing system documentation skills

Nice-to-have

  • Empathy and patience with customers
  • Ability to communicate complex problems simply
  • Desire to learn and adapt quickly
  • Fun fast-paced environment preference
  • Team collaboration mindset

Key Requirements

  • Proven customer service experience in high-contact centers
  • Fluency in written and spoken English, German, and Swedish
  • Strong verbal and written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter