Senior Client Success Manager

Bazaarvoice

Austin, Texas, United States
On-site
In-depth knowledge of client industry
Deep product knowledge and technical expertise
Identify opportunities for upselling and cross-selling
The role serves as the primary post-sale point of contact responsible for driving client value through deep product knowledge

Job Summary

  • The role serves as the primary post-sale point of contact responsible for driving client value through deep product knowledge.
  • Candidates must identify revenue opportunities including upselling and cross-selling while ensuring high levels of customer retention.
  • The position requires coordinating with Marketing, Engineering, and Support teams to resolve escalations and implement best practices.

Matching Summary

The role serves as the primary post-sale point of contact responsible for driving client value through deep product knowledge.

Skills & Requirements

Must-have

  • In-depth knowledge of client industry
  • Deep product knowledge and technical expertise
  • Identify opportunities for upselling and cross-selling
  • Drive product adoption and utilization
  • Manage client renewals and retention results

Nice-to-have

  • Experience with user-generated content platforms
  • Ability to coordinate across functional areas
  • Strong communication and relationship building skills
  • Understanding of retail and social syndication networks

Key Requirements

  • Individual contributor role
  • Direct responsibility for renewal and retention results
  • May be on a sales incentive plan based on revenue

Work Rights

Not specified

Tailored Resume

Cover Letter