Customer Banking Specialist - Eden (12 Month Contract)

CBA New Digital Businesses Pty

Eden, Australia
On-site
Build personal connection with customers
Assist with in-branch technology
Respond to transactional needs
CBA New Digital Businesses Pty is seeking a Customer Banking Specialist for a part-time, 12-month contract at their Eden branch. The role emphasizes customer engagement and requires a strong focus on service excellence to enhance the banking experience for clients

Job Summary

  • In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with.
  • Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.
  • Engage with customers by participating in community events and fundraising activities.

Matching Summary

Match Score: 80

CBA New Digital Businesses Pty is seeking a Customer Banking Specialist for a part-time, 12-month contract at their Eden branch. The role emphasizes customer engagement and requires a strong focus on service excellence to enhance the banking experience for clients.

Skills & Requirements

Must-have

  • Build personal connection with customers
  • Assist with in-branch technology
  • Respond to transactional needs
  • Complete Financial Health Checks
  • Process loan and credit card applications
  • Proactively call customers
  • Adhere to bank processes and procedures
  • Capture and act on customer feedback

Nice-to-have

  • Passion for service excellence
  • Comfortable working independently
  • See the big picture for customers
  • Genuine passion for the customer

Key Requirements

  • Part-time, 12 month contract
  • 23.75 hours per week
  • Monday - Friday 9am – 4:15pm roster
  • Ability to ask the right questions and find the right solutions
  • Act with integrity and place the customer at the centre
  • Demonstrate ability to work in a busy, commercial and driven retail environment

Work Rights

Not specified

Tailored Resume

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