Senior Analyst - Customer Support With Turkish (secondment)

Land Securities Group

Gdynia, Poland
Base: zł79,000 - zł118,600; bonus/equity: annual b...
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Turkish and english fluency
Customer support via phone, chat, email
Lseg product support (eikon, workspace, datascope)
** The London Stock Exchange Group (LSEG) is seeking a Senior Analyst for Customer Support with Turkish language proficiency, based in Gdynia, Poland. The role involves providing comprehensive application support for LSEG products, ensuring positive customer engagement, and resolving inquiries via phone, email, and chat. **

Job Summary

  • Deliver all aspects of application support for LSEG products such as Eikon desktop and Workspace and DataScope.
  • Provide effective and polite support to customers in relation to their product or service by Phone, Chat and Email.
  • LSEG is committed to offering competitive Compensation and Benefits.

Matching Summary

Match Score: 75

** The London Stock Exchange Group (LSEG) is seeking a Senior Analyst for Customer Support with Turkish language proficiency, based in Gdynia, Poland. The role involves providing comprehensive application support for LSEG products, ensuring positive customer engagement, and resolving inquiries via phone, email, and chat. **

Salary

Base: zł79,000 - zł118,600; Bonus/Equity: Annual Bonus Plan; Benefits: LSEG Benefits program

Skills & Requirements

Must-have

  • Turkish and English fluency
  • Customer support via phone, chat, email
  • LSEG product support (Eikon, Workspace, DataScope)
  • Troubleshoot connection errors and usability issues
  • Log and classify calls in Salesforce CRM

Nice-to-have

  • Financial or IT industry experience
  • Knowledge of SaaS offerings
  • Positive client-centric demeanor
  • Flexibility in working hours

Key Requirements

  • Business level fluency in English and Turkish
  • University qualification in finance or business
  • Experience in customer service or contact center

Work Rights

Not specified

Tailored Resume

Cover Letter