Sr. Customer Support Specialist

HighLevel

Remote
Fully remote
Advanced support for escalated tickets
Troubleshoot and resolve tickets
Subject matter expert on product
HighLevel is seeking a Senior Customer Support Specialist to join their remote team, focusing on providing advanced support for escalated product inquiries within their AI-powered sales and marketing platform. The role involves collaborating with Customer Support Representatives and requires a deep understanding of the product features to troubleshoot complex issues

Job Summary

  • HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth.
  • With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment.
  • We are building more than software; we are building a global community rooted in creativity, collaboration, and impact.

Matching Summary

Match Score: 85

HighLevel is seeking a Senior Customer Support Specialist to join their remote team, focusing on providing advanced support for escalated product inquiries within their AI-powered sales and marketing platform. The role involves collaborating with Customer Support Representatives and requires a deep understanding of the product features to troubleshoot complex issues.

Skills & Requirements

Must-have

  • advanced support for escalated tickets
  • troubleshoot and resolve tickets
  • subject matter expert on product

Nice-to-have

  • creativity
  • collaboration
  • impact
  • innovation thrives
  • ideas are celebrated

Key Requirements

  • Senior Customer Support Specialist experience

Work Rights

Not specified

Tailored Resume

Cover Letter