Core Agent

Four Seasons Hotels Ltd

Macau, ,
Base: competitive salary + wages; bonus/equity: no...
Hotel phone and operating systems
Reservation management
Guest communication
The Core Agent ensures all communication channels operate flawlessly including phone and operating systems, supporting reservations and guest relations

Job Summary

  • The Core Agent ensures all communication channels operate flawlessly including phone and operating systems, supporting reservations and guest relations.
  • The role involves providing general hotel information, handling guest requests, and following the SERVICE Culture standards to create personalized experiences.
  • Four Seasons offers competitive salary, comprehensive benefits, excellent training, employee discounts, complimentary dry cleaning, and meals.

Matching Summary

The Core Agent ensures all communication channels operate flawlessly including phone and operating systems, supporting reservations and guest relations.

Salary

Base: Competitive Salary and wages; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package, employee discount, complimentary dry cleaning and meals

Skills & Requirements

Must-have

  • hotel phone and operating systems
  • reservation management
  • guest communication
  • service culture standards
  • flexible working hours

Nice-to-have

  • pleasant and caring attitude
  • fluency in multiple languages
  • team collaboration
  • emergency response handling

Key Requirements

  • High School or equivalent education
  • Proficiency in English and Cantonese/Mandarin
  • Ability to work flexible hours

Work Rights

Not specified

Tailored Resume

Cover Letter