Assistant Manager, Asset

Arrow Electronics Inc

Penang, Malaysia
Competitive financial compensation; year-end bonus...
Lead and mentor service center team
Ensure strict adherence to slas
Manage daily customer requirements
The role requires leading a service center team to deliver exceptional customer service aligned with strict Service Level Agreements

Job Summary

  • The role requires leading a service center team to deliver exceptional customer service aligned with strict Service Level Agreements.
  • Candidates will be responsible for optimizing operational processes, managing customer backlogs, and ensuring compliance with export rules.
  • Arrow Electronics offers competitive financial compensation, performance bonuses, medical insurance, and growth opportunities within a Fortune 154 company.

Matching Summary

The role requires leading a service center team to deliver exceptional customer service aligned with strict Service Level Agreements.

Salary

Competitive financial compensation; Year-end bonus and Performance Bonus included; Medical Insurance and Life Insurance provided

Skills & Requirements

Must-have

  • Lead and mentor service center team
  • Ensure strict adherence to SLAs
  • Manage daily customer requirements
  • Optimize service center processes
  • Collaborate with global cross-functional teams
  • Handle export compliance and licensing

Nice-to-have

  • Lean management or process improvement methodologies
  • Certification in customer service management
  • Fluency in additional languages beyond English
  • Experience in multinational company environment

Key Requirements

  • Bachelor's degree in business administration or related field
  • Minimum 2 years of experience in service center environment
  • Proven people management and leadership experience
  • Strong understanding of Service Level Agreements (SLAs)

Work Rights

Not specified

Tailored Resume

Cover Letter