Program Architect

Dentsu B2B APAC

Mumbai, India
Lead end to end delivery of qualtrics engage projects
Manage project budgets, timelines, and resources
Establish governance with clear roles and raci
The role involves leading the end-to-end delivery of Qualtrics Engage projects from presales through closure while ensuring scope, schedule, cost, and quality are met

Job Summary

  • The role involves leading the end-to-end delivery of Qualtrics Engage projects from presales through closure while ensuring scope, schedule, cost, and quality are met.
  • As the Single Point of Contact, the incumbent will set expectations, maintain clear communication with clients and stakeholders, and drive risk mitigation strategies.
  • Responsibilities include managing project budgets, overseeing survey and dashboard validation, and ensuring final sign-off and transition to managed services.

Matching Summary

The role involves leading the end-to-end delivery of Qualtrics Engage projects from presales through closure while ensuring scope, schedule, cost, and quality are met.

Skills & Requirements

Must-have

  • Lead end to end delivery of Qualtrics Engage projects
  • Manage project budgets, timelines, and resources
  • Establish governance with clear roles and RACI
  • Drive risk, action, issue, decision, and dependency management
  • Oversee build and validation of surveys and dashboards

Nice-to-have

  • Proactive collaboration with technical experts
  • Strong communication and expectation setting skills
  • Experience in customer experience objectives
  • Ability to manage cross-workstream issues

Key Requirements

  • Qualtrics certifications (preferred)
  • Experience in CX/EX program delivery
  • Project management methodology expertise

Work Rights

Not specified

Tailored Resume

Cover Letter