We are shaping the future of our customer support through intelligent, AI-supported service automations
Job Summary
We are shaping the future of our customer support through intelligent, AI-supported service automations.
You will build the digital foundation for our Agentic AI systems, extracting, analyzing, and structuring company knowledge.
You will be part of a brand-new, agile department where you have the unique opportunity to actively help build processes and structures for our Agentic AI.
Matching Summary
We are shaping the future of our customer support through intelligent, AI-supported service automations.
Skills & Requirements
Must-have
AI-ready knowledge foundation
autonomous agent structures
RAG-based AI agents
LLM content optimization
AI agent conception and optimization
KPI success monitoring
Nice-to-have
structured and analytical personality
creative personality
structured FAQs
clean metadata
corporate tone of voice
short decision paths
Key Requirements
Degree in Information Science, Business Informatics, or comparable
Strong analytical understanding of information architectures
Experience preparing knowledge for digital systems