Assistant Director For It Support

University of Arkansas, Fayetteville

Fayetteville, Arkansas, USA
Base: $67,909; bonus/equity: not specified; benefi...
Hybrid
It support operations management
Troubleshooting complex issues
Customer-focused it support
The University of Arkansas is seeking an Assistant Director for IT Support to manage the IT support team within the Division of Student Affairs, ensuring high-quality IT services for students. The ideal candidate should possess a relevant degree or significant professional experience in IT support management, with preferred qualifications including experience in higher education and familiarity with IT service management frameworks

Job Summary

  • The Assistant Director for IT Support provides day-to-day management of the division’s IT support, ensuring high-quality, reliable, and customer-focused IT support.
  • This role involves hands-on assistance with complex troubleshooting, deployments, and service escalations, as well as managing the division's IT asset lifecycle.
  • The University of Arkansas offers a vibrant work environment with a comprehensive benefits package including health, dental, life and disability insurance, tuition waivers, and retirement programs.

Matching Summary

Match Score: 85

The University of Arkansas is seeking an Assistant Director for IT Support to manage the IT support team within the Division of Student Affairs, ensuring high-quality IT services for students. The ideal candidate should possess a relevant degree or significant professional experience in IT support management, with preferred qualifications including experience in higher education and familiarity with IT service management frameworks.

Salary

Base: $67,909; Bonus/Equity: Not specified; Benefits: University contributions to insurance, tuition waivers, holidays, leave accrual, retirement programs

Skills & Requirements

Must-have

  • IT support operations management
  • Troubleshooting complex issues
  • Customer-focused IT support
  • IT asset lifecycle management
  • Supervising technical staff

Nice-to-have

  • Working in student affairs
  • ITIL framework familiarity
  • Enterprise ticketing systems
  • Microsoft Intune and Active Directory
  • Translating technical jargon

Key Requirements

  • Bachelor's degree in IT or related field OR 4 years IT Support management experience
  • Proof of legal authority to work in the US
  • Criminal background check
  • Sex offender registry check

Work Rights

Proof of legal authority to work

Tailored Resume

Cover Letter