Analista De Sucesso Do Cliente Sr

Serasa Experian

São Paulo, Brazil
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B2b client relationship management
Adoption metrics tracking
Upsell and cross-sell identification
** Serasa Experian is seeking a Senior Customer Success Analyst to manage B2B client relationships and maximize the value of contracted solutions. The ideal candidate will have experience in customer management and analytical skills, working closely with sales, product, and support teams. **

Job Summary

  • The role is responsible for managing the relationship with corporate clients to ensure effective adoption of contracted solutions.
  • The position acts as a focal point for the relationship while working collaboratively with sales, product, and support teams.
  • Experian is recognized as one of the best companies to work for, offering a culture focused on well-being and diversity.

Matching Summary

Match Score: 75

** Serasa Experian is seeking a Senior Customer Success Analyst to manage B2B client relationships and maximize the value of contracted solutions. The ideal candidate will have experience in customer management and analytical skills, working closely with sales, product, and support teams. **

Skills & Requirements

Must-have

  • B2B client relationship management
  • Adoption metrics tracking
  • Upsell and cross-sell identification
  • Stakeholder communication skills

Nice-to-have

  • Consultative approach to value maximization
  • Data analysis capabilities
  • Collaboration with product teams

Key Requirements

  • Experience in B2B customer service or management
  • Analytical mindset with results orientation

Work Rights

Not specified

Tailored Resume

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