Front Office Team Leader

Sofitel Sydney Wentworth

Sunshine Coast, Australia
On-site
Front office operations
Guest service delivery
Guest enquiry resolution
Support the Front Office leadership team while helping to drive exceptional guest service and smooth day-to-day front office operations

Job Summary

  • Support the Front Office leadership team while helping to drive exceptional guest service and smooth day-to-day front office operations.
  • Assist with shift coordination, reporting, and administration, and support and coach team members to build a positive team culture.
  • As part of the global Accor network, we offer the opportunity to grow your career within one of the world’s leading hospitality groups while working in a supportive and collaborative environment.

Matching Summary

Support the Front Office leadership team while helping to drive exceptional guest service and smooth day-to-day front office operations.

Skills & Requirements

Must-have

  • Front office operations
  • Guest service delivery
  • Guest enquiry resolution
  • High service standards
  • Team coordination and reporting
  • Fast-paced environment

Nice-to-have

  • Positive team culture
  • Seamless guest stays
  • Genuine service
  • Creativity and learning

Key Requirements

  • Minimum 2 years' front office experience
  • Previous leadership experience preferred
  • Knowledge of Property Management Systems (PMS)
  • Flexible availability for rotating roster
  • Strong problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter