Healthcare Customer Service Specialist

Cochlear

Lone Tree, Colorado, US
Base: $22.00ph - $25.00ph; bonus/equity: annual bo...
In-person
2 years healthcare customer service experience
High school diploma required
In-office work in lone tree co
Cochlear is seeking a Healthcare Customer Service Specialist to join their team in Lone Tree, Colorado. The role involves providing exceptional customer support to patients and caregivers regarding insurance, orders, and billing, while fostering a compassionate and engaging customer experience

Job Summary

  • Cochlear is the global leader in implantable hearing solutions helping over 600,000 recipients hear and connect with life.
  • This role requires a compassionate specialist to guide patients and families through complex insurance, billing, and ordering processes.
  • The position offers competitive wages, a 5% annual bonus opportunity, and comprehensive benefits including tuition reimbursement up to $5,250 annually.

Matching Summary

Match Score: 85

Cochlear is seeking a Healthcare Customer Service Specialist to join their team in Lone Tree, Colorado. The role involves providing exceptional customer support to patients and caregivers regarding insurance, orders, and billing, while fostering a compassionate and engaging customer experience.

Salary

Base: $22.00/hr - $25.00/hr; Bonus/Equity: Annual bonus opportunity of 5%; Benefits: Medical, dental, vision, life, disability, 401(K) match, stock purchase plan, 3 weeks PTO

Skills & Requirements

Must-have

  • 2 Years healthcare customer service experience
  • High School Diploma required
  • In-office work in Lone Tree CO
  • Multitasking across multiple systems
  • Verbal and written communication skills

Nice-to-have

  • Compassionate and mission-driven attitude
  • Patience engaging hearing-impaired individuals
  • Trusted advisor mindset for customers
  • Cross-functional collaboration skills

Key Requirements

  • High School Diploma
  • 2 Years of healthcare customer service experience
  • Ability to work rotating Saturday shifts
  • Comfortable working in-person at Lone Tree location

Work Rights

Not specified

Tailored Resume

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