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BW Forsyth Partners LLC is seeking a Digital Services Hotline Technician in Fulda, Germany, to provide technical support for equipment-related issues, assist in the testing of new technology, and engage with customers and service technicians. The ideal candidate should have a technical background in electro-mechanical or related fields, along with experience in troubleshooting machinery.
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Job Summary
The hotline technician will utilize technical knowledge to support at least one product line by responding to and resolving customer issues as well as supporting service techs In the field.
Engage in the evaluation, implementation, and testing of new technology and assist in the development of proactive services.
Review customer data routinely and react to alarms, investigate customer downtime, develop insights and provide actions for customers for improved productivity and efficiencies.
Matching Summary
Match Score: 75
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BW Forsyth Partners LLC is seeking a Digital Services Hotline Technician in Fulda, Germany, to provide technical support for equipment-related issues, assist in the testing of new technology, and engage with customers and service technicians. The ideal candidate should have a technical background in electro-mechanical or related fields, along with experience in troubleshooting machinery.
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Skills & Requirements
Must-have
Technical knowledge to resolve customer issues
Support service techs in the field
Testing of new technology
Respond with urgency to resolve customer issues
Document customer issues and resolutions in CRM
Review customer data and react to alarms
Nice-to-have
Proactive services development
Continuous improvement opportunities
Build strong customer relationships
Honesty, integrity, and authenticity
Achieving results under tough circumstances
Clear understanding of audience needs
Effective and efficient processes
Building partnerships and collaborating
Key Requirements
Two-year associate degree or high school diploma
Three years of machine troubleshooting experience
Expert in controls and processes for one product line
Proficient in product line technology (software and process)
Ability to VPN into customer machines
Proficient in mechanical, pneumatic and control systems