Operations Experience Manager

Home Depot

Cropsey, US
Base: $56,000 - $61,000; bonus/equity: not specifi...
Order fulfillment best practices
Inbound freight processes
Customer service leadership
Operations Experience Managers are responsible for executing store standards, including customer service, department readiness, and operational processes

Job Summary

  • Operations Experience Managers are responsible for executing store standards, including customer service, department readiness, and operational processes.
  • This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience.
  • Ops XMs provide input to store leadership on associate performance, talent planning, and selection, and coach and train associates on company policies, safety procedures, and customer service.

Matching Summary

Operations Experience Managers are responsible for executing store standards, including customer service, department readiness, and operational processes.

Salary

Base: $56,000 - $61,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Order fulfillment best practices
  • Inbound freight processes
  • Customer service leadership
  • Conflict resolution
  • Safety procedures adherence
  • Manager on Duty functions

Nice-to-have

  • Champion GET culture
  • Drive morale with recognition
  • Voice of the Associate initiatives
  • Talent planning input

Key Requirements

  • 1 year of relevant work experience
  • Management of people experience
  • Retail operations experience
  • Must be 18 years of age or older
  • Legally permitted to work in the United States
  • Flexible schedule including nights, weekends, and overtime

Work Rights

Legally permitted to work in the United States

Tailored Resume

Cover Letter