Contact Center Lead - Germany

bankcarriere.nl

Experience in contact center management
Ability to drive performance improvements
Knowledge of retail banking processes
Leads a Circle of Contact Center Professionals and Customer Loyalty Members

Job Summary

  • Leads a Circle of Contact Center Professionals and Customer Loyalty Members.
  • Drives the circle to achieve and exceed key performance targets.
  • Fosters collaboration within Retail Operations and with different stakeholders.

Matching Summary

Leads a Circle of Contact Center Professionals and Customer Loyalty Members.

Skills & Requirements

Must-have

  • Experience in contact center management
  • Ability to drive performance improvements
  • Knowledge of retail banking processes

Nice-to-have

  • Customer centricity culture
  • Inclusive team environment
  • Coaching and mentoring skills

Key Requirements

  • Experience in performance management
  • Ability to handle escalations
  • Knowledge of workforce arrangements

Work Rights

Not specified

Tailored Resume

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