Resolve escalated customer issues independently while communicating effectively via phone, email, or chat using strong customer-centric skills
Job Summary
Resolve escalated customer issues independently while communicating effectively via phone, email, or chat using strong customer-centric skills.
Stay up to date with product updates and system changes to provide timely and accurate solutions.
Competitive Pay & Benefits including Health and Wellness, Internal Mobility, Career Development, Education Support, Inclusive Workplace, Work-Life Balance, and Global Mobility.
Matching Summary
Resolve escalated customer issues independently while communicating effectively via phone, email, or chat using strong customer-centric skills.
Skills & Requirements
Must-have
Resolve escalated customer issues
Troubleshoot client-server software
Technical problem-solving skills
Microsoft SQL, web servers, payment terminals
Android/iOS device support
Nice-to-have
Customer-centric skills
Proactive issue identification
Process improvement collaboration
Internal knowledge base contribution
Team mentorship and coaching
Key Requirements
5+ years of relevant experience
2+ years of specialized experience
Bachelor’s degree or equivalent work experience
Experience in high-volume support environment preferred