Not specified (may indicate flexible or hybrid based on company culture)
Exceptional technical engagement
Strengthen customer loyalty
Trusted technical advisor
Ciena Corporation is seeking a Senior Associate, Customer Technical Advocate, to enhance customer loyalty through exceptional technical engagement with strategic accounts. The role emphasizes collaboration, technical support, and relationship building, while requiring a strong background in technology and customer engagement
Job Summary
This role strengthens long term customer loyalty by driving exceptional technical engagement and advocacy for some of Ciena’s most strategic accounts.
Operating at the center of customer experience, the role influences service quality, builds trusted relationships across technical teams, and ensures customers realize the full value of Ciena solutions.
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach, prioritizing a flexible work environment that empowers individual growth, well-being, and belonging.
Matching Summary
Match Score: 85
Ciena Corporation is seeking a Senior Associate, Customer Technical Advocate, to enhance customer loyalty through exceptional technical engagement with strategic accounts. The role emphasizes collaboration, technical support, and relationship building, while requiring a strong background in technology and customer engagement.
Skills & Requirements
Must-have
Exceptional technical engagement
Strengthen customer loyalty
Trusted technical advisor
Monitor and prioritize technical support cases
Manage escalations for critical issues
Lead detailed post mortem reviews
Nice-to-have
Customer focused mindset
Collaborative, dynamic approach
Results driven work style
Passion for elevating customer experience
Develop innovative solutions
Tailor communication styles
Key Requirements
Bachelor’s degree or equivalent high tech experience
5–10+ years in a technical customer engagement role
Hands on experience with Ciena products
Demonstrated leadership qualities
Strong analytical skills
Proven ability to influence
Professional presence with presentation experience