Customer Support Trainee - German Speaker

MOTOROLA SOLUTIONS

Not specified
German and english proficiency
Case management
Partnerempower program inquiries
Motorola Solutions is seeking a Customer Support Trainee who is fluent in German and English to join their Customer Care team. This role involves managing inquiries about products and services, collaborating with internal stakeholders, and providing support to partners in the EMEA region

Job Summary

  • The Customer Care team provides multilingual support via call, chat, and email to prospects, customers, and partners.
  • Responsibilities include managing incoming inquiries regarding Motorola Solutions products and services, triaging cases, and collaborating with internal stakeholders.
  • The role requires developing a comprehensive understanding of the product portfolio and acting as a customer-facing ambassador for Motorola Solutions.

Matching Summary

Match Score: 85

Motorola Solutions is seeking a Customer Support Trainee who is fluent in German and English to join their Customer Care team. This role involves managing inquiries about products and services, collaborating with internal stakeholders, and providing support to partners in the EMEA region.

Skills & Requirements

Must-have

  • German and English proficiency
  • Case management
  • PartnerEmpower program inquiries
  • Customer management applications

Nice-to-have

  • Critical thinking and problem-solving
  • Professional communication and active listening
  • Composed and confident demeanor
  • Self-motivation and commitment to success
  • Meticulous attention to detail

Key Requirements

  • Proficiency in written and spoken German and English
  • Demonstrated critical thinking abilities
  • Exceptional communication skills
  • Ability to perform effectively under pressure

Work Rights

Not specified

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