AIG is seeking a Claims Intake Analyst (FNOL) for their Claims Department, where the candidate will manage initial claim reports and ensure accurate claim setup. The ideal candidate is detail-oriented, bilingual in Spanish and English, with customer service experience and strong data entry skills
Job Summary
This role is responsible for handling initial claim reports from policyholders, agents, and third parties to ensure timely setup in the claims management system.
The ideal candidate must be fully bilingual, communicating fluidly in both Spanish and English for oral and written interactions.
AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development.
Matching Summary
Match Score: 85
AIG is seeking a Claims Intake Analyst (FNOL) for their Claims Department, where the candidate will manage initial claim reports and ensure accurate claim setup. The ideal candidate is detail-oriented, bilingual in Spanish and English, with customer service experience and strong data entry skills.
Skills & Requirements
Must-have
Fully bilingual Spanish and English
Strong data entry accuracy
Monitor FNOL inbox daily
Nice-to-have
Basic insurance terminology knowledge
Empathy and customer service orientation
Problem solving for unusual situations
Key Requirements
Associates degree or equivalent
Experience in customer service role
Must be able to communicate fluidly in Spanish and English