Front Desk Agent

Four Seasons Hotels & Resorts

Houston, United States
On-site
Exceptional guest experience
Respond to guest requests
Resolve guest complaints
The Front Desk Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure

Job Summary

  • The Front Desk Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure.
  • This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards.
  • Four Seasons offers a rewarding work culture, excellent mentoring, training and development opportunities, medical, dental, and vision insurance, complimentary stays worldwide, holiday and vacation pay, complimentary employee meals, and 401k participation with a company matching program.

Matching Summary

The Front Desk Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure.

Skills & Requirements

Must-have

  • Exceptional guest experience
  • Respond to guest requests
  • Resolve guest complaints
  • High level of hospitality

Nice-to-have

  • Personalize service experience
  • Cross-cultural sensitivity
  • Guest centricity

Key Requirements

  • One+ years' experience
  • Luxury hotel or similar environment experience
  • Excellent interpersonal skills
  • Excellent communication skills
  • Customer service orientation

Work Rights

Not specified

Tailored Resume

Cover Letter