Prudential Corporation Asia Ltd is seeking an Assistant Manager for Customer & Policy Services, focusing on managing projects that enhance the customer journey and operational excellence. The role requires at least five years of relevant experience, strong analytical skills, and proficiency in both English and Chinese
Job Summary
Drive, manage, and support various projects assigned by the Projects & Operation Excellence Manager, ensuring successful implementation and timely delivery in accordance with prescribed standards.
Focus on enabling and maintaining customer service-related systems, including BAU and digitization projects aimed at enhancing the end-to-end customer journey.
Leverage data analytics to improve platform usage and optimize straight-through processing, while providing production support and handling user inquiries.
Matching Summary
Match Score: 80
Prudential Corporation Asia Ltd is seeking an Assistant Manager for Customer & Policy Services, focusing on managing projects that enhance the customer journey and operational excellence. The role requires at least five years of relevant experience, strong analytical skills, and proficiency in both English and Chinese.
Skills & Requirements
Must-have
Customer journey enhancement
Data analytics for optimization
User story preparation
Test plan development
User acceptance testing
Production incident support
Nice-to-have
Agile methodology knowledge
UI/UX design familiarity
Data analysis tools experience
Translating technical information
Key Requirements
Minimum 5 years of relevant experience
Bachelor’s degree in any discipline
Proficient in written and spoken English and Chinese