Customer Journey Expert- Expats

ING

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Customer journey management
Customer experience design
Journey mapping
** ING is seeking a Customer Journey Expert for Expats to enhance the digital experience and support international customers in their banking needs. The role emphasizes collaboration, customer journey design, and the development of tailored value propositions for expats. **

Job Summary

  • You will play a key role in designing and delivering seamless end‑to‑end experiences for international customers who relocate to our markets.
  • You will translate deep customer insights into compelling value propositions, products, and services that meet the unique financial, administrative, and emotional needs of expats.
  • We offer a progressive and agile way of working, where new ideas are valued ahead of convention, and a hybrid way of working with a possibility of 50% remote working.

Matching Summary

Match Score: 75

** ING is seeking a Customer Journey Expert for Expats to enhance the digital experience and support international customers in their banking needs. The role emphasizes collaboration, customer journey design, and the development of tailored value propositions for expats. **

Skills & Requirements

Must-have

  • Customer journey management
  • Customer experience design
  • Journey mapping
  • Data-driven performance analysis
  • Cross-functional collaboration

Nice-to-have

  • Enthusiasm for helping others
  • Challenging the status quo
  • Creative solutions
  • Affinity with retail banking
  • Hybrid way of working

Key Requirements

  • Experience in customer journey management
  • Experience in lifecycle marketing
  • Experience in growth roles
  • Strong understanding of customer experience design
  • Strong understanding of journey mapping
  • Comfortable communicating in English

Work Rights

Not specified

Tailored Resume

Cover Letter