Him Operations Patient Portal Representative

Advocate Health

Milwaukee, WI, United States
Base: $21.85 - $32.80; bonus/equity: not specified...
Fully remote
High volume call center environment
Customer service and follow up skills
Resolve customer issues
Answers inbound messages and calls and responds to customer needs in a high volume call center environment to service and retain customers

Job Summary

  • Answers inbound messages and calls and responds to customer needs in a high volume call center environment to service and retain customers.
  • Investigates and responds to all phone and/or written inquiries from patients/proxies and physician offices.
  • Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.

Matching Summary

Answers inbound messages and calls and responds to customer needs in a high volume call center environment to service and retain customers.

Salary

Base: $21.85 - $32.80; Bonus/Equity: Not specified; Benefits: Eligible

Skills & Requirements

Must-have

  • High volume call center environment
  • Customer service and follow up skills
  • Resolve customer issues
  • Document actions taken
  • Navigate multiple computer screens
  • Work under pressure

Nice-to-have

  • Actively listens and responds with empathy
  • Build rapport and understanding
  • Adapt well to change
  • Assist in providing employee training

Key Requirements

  • 2 years of experience in customer service
  • Release of information experience
  • Health information records experience
  • High School Graduate

Work Rights

Not specified

Tailored Resume

Cover Letter